Sales & Outreach
Agents spend hours on unqualified contacts with no automated qualification or consent layer before a human is ever involved.
Managed AI Voice Intelligence
Voice intelligence, built and managed for you.
We design, deploy, and manage AI voice agent systems end-to-end - turning high-volume phone conversations into structured outputs your team can act on immediately. No infrastructure to build. No specialist team to hire.
Live engagements active
Open to enquiries
The problem
Every industry runs on voice.
Almost nobody processes it.
Compliance & Audit
Thousands of recorded calls sit unreviewed - creating regulatory blind spots and unquantified liability at scale.
Customer Experience
Call centres record every interaction but analyse almost none. Agent quality, churn risk, and key issues go unmeasured.
Research & Insight
Online surveys produce low-quality responses. Structured voice interviews at scale have had no affordable infrastructure - until now.
One root cause: voice data is abundant and valuable, but turning it into decisions requires specialised operations most organisations have not built internally.
Industries we serve
Built for organisations
that run on voice.
Insurance
Outbound qualification at scale, motor & life policy renewal, claims first-touch triage. Built for high-volume, PDPA-compliant outreach.
Common engagements
- Lead qualification with consent capture
- Policy renewal & reactivation campaigns
- Claims intake & first-touch routing
Financial Services
Compliant collections, account verification, and loan pre-qualification - with full audit trail for regulatory review.
Common engagements
- Debt recovery & payment reminders
- Account verification & KYC outreach
- Loan pre-qualification & lead scoring
Telco
High-volume support automation, retention outreach, and plan upgrade campaigns across consumer and SME segments.
Common engagements
- Tier-1 support call automation
- Churn-risk retention outreach
- Plan upgrade & cross-sell campaigns
BPO & Contact Centres
Augment human agents with AI handling overflow, after-hours, and post-call QA - scoring every interaction automatically.
Common engagements
- Overflow & after-hours call handling
- Per-call quality scoring at scale
- Coaching insight extraction
Real Estate
Inbound enquiry response, viewing scheduling, and lead nurture - turning every listing call into a qualified opportunity.
Common engagements
- Inbound listing enquiry handling
- Viewing scheduling & confirmations
- Long-tail lead nurture & follow-up
Healthcare
Appointment scheduling, refill confirmations, and patient outreach - handled with the discretion clinical contexts require.
Common engagements
- Appointment reminders & rescheduling
- Prescription refill confirmations
- Patient satisfaction & outcome surveys
How we work
No technical work on your end. No hiring. No learning curve.
Our team handles every part of the engagement - discovery, design, build, integration, compliance review, deployment, and ongoing optimisation. You receive client-ready outputs, not a console to manage.
Each engagement follows the same four-step pattern, with clear deliverables and decisions at each stage.
-
01
Discovery & strategy
30-minute call to understand call volumes, pain points, and where AI voice creates the biggest impact.
You: brief us · Us: workflow analysis -
02
Blueprint & quotation
Tailored implementation plan: conversation flows, integration architecture, projected outcomes, and a clear quote.
You: review & approve · Us: scope, design, pricing -
03
Build & deploy
Our team handles voice personality, dialogue scripts, integrations, compliance, and rigorous testing end-to-end.
You: milestone approvals · Us: development & QA -
04
Launch & optimise
We deploy, monitor every interaction, and continuously optimise based on real performance data.
You: scale outcomes · Us: 24/7 monitoring
Service lines
Six managed service lines, deployed across every engagement.
Commercial model
Engagements are quoted, not packaged.
All work is custom-quoted to scope. We provide pricing as part of the blueprint phase, before any commitment. Three commercial structures depending on the engagement type.
Outcome Supply
Priced per qualified output - lead, screened candidate, or recovered account. You pay for actionable intelligence, not raw call volume.
Processing Service
Priced per processing scope - transcription, tagging, scoring, and structured export of existing recorded call libraries.
Managed Engagement
Custom-scoped engagements for organisations with high ongoing volumes. Includes flow design, language support, and compliance documentation.
Common questions
Before you reach out.
Pre-empting the questions enterprise buyers typically ask before scoping their first engagement.
What does WhaleAgents do?
We are a managed voice intelligence service. We design, build, deploy, and manage AI voice agent systems end-to-end for enterprise clients - from lead generation outreach to compliance audit transcription, scored against the outcomes you care about.
How is this different from a traditional BPO?
BPOs scale with headcount; we scale with infrastructure. The economics, consistency, and compliance auditability are fundamentally different - and we deliver outputs in formats your CRM and analytics teams can use immediately.
How is this different from voice AI software platforms?
Software platforms hand you tools and expect your team to design flows, manage telephony, ensure compliance, and optimise performance. We do all of that for you. You receive client-ready outputs, not a developer console.
How long does it take to go live?
Most engagements move from discovery to live calls within 4-8 weeks, depending on integration complexity, language requirements, and compliance scope. Larger enterprise deployments are scoped per engagement.
Is the platform PDPA-compliant?
Yes. All engagements are designed with PDPA compliance built in - consent capture, data residency, and audit-ready documentation are standard. Compliance review is part of every blueprint we deliver.
How do you price engagements?
All engagements are quoted based on scope. We provide a clear price as part of the blueprint phase - outcome-priced for lead generation, scope-priced for processing work, and custom for ongoing managed engagements.
Get in touch
Open to serious conversations.
We work with enterprise clients, lead buyers, compliance teams, research organisations, and investors. Reach out and we'll respond within one business day.
Request a quote →Lead Buyer Inquiry
For clients looking to acquire qualified, consent-captured leads from our outbound campaigns.
Compliance Project
For teams with recorded call libraries requiring transcription, tagging, and audit-ready export.
CX / Research Brief
For organisations looking to score existing calls or run large-scale voice research.
Investor Discussion
For investors interested in the voice intelligence infrastructure opportunity.